Terms & Conditions
Terms & Conditions
Welcome to Crystalji. These Terms & Conditions ("Terms") govern your access to and use of the Crystalji website, products and services. By accessing, browsing or purchasing from this website, you acknowledge that you have read, understood and agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Refund Policy and any other policies published on this website.
If you do not agree with these Terms, please do not use this website or purchase any products from Crystalji.
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1. ABOUT CRYSTALJI
Crystalji is an online store offering natural gemstones, crystals, Rudraksha, crystal jewellery, crystal accessories, home décor crystals and other spiritual wellness products.
Our mission is to provide carefully selected products that are valued for their natural beauty, craftsmanship and traditional cultural significance while maintaining transparency, authenticity and customer satisfaction.
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2. ELIGIBILITY
By using this website, you represent and warrant that:
• You are at least 18 years of age, or you are using this website under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into a binding agreement.
• All information provided by you is accurate, complete and up to date.
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3. WEBSITE USE
You agree to use this website only for lawful purposes.
You shall not:
• Use the website for any fraudulent or unlawful activity.
• Attempt to gain unauthorized access to our systems or servers.
• Introduce viruses, malware or harmful code.
• Interfere with the operation or security of the website.
• Copy, scrape or reproduce website content without prior written permission.
Crystalji reserves the right to suspend or terminate access if any misuse is detected.
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4. PRODUCT INFORMATION
We make every reasonable effort to ensure that all product descriptions, specifications, images, pricing and other information displayed on the website are accurate.
However:
• Colours may vary due to photography, lighting and screen settings.
• Natural gemstones and crystals are unique by nature. Variations in colour, pattern, texture, inclusions, shape and size are natural characteristics and should not be considered defects.
• Product dimensions and weights are approximate unless specifically stated.
Crystalji reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice.
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5. SPIRITUAL & TRADITIONAL INFORMATION
Crystalji offers products that have historically and traditionally been associated with various spiritual, cultural and metaphysical beliefs.
Any information provided on this website regarding crystals, gemstones, Rudraksha or related products is intended solely for educational, informational and spiritual purposes.
Such information is based on traditional beliefs, historical references and cultural practices and should not be interpreted as scientific, medical or factual claims.
Individual beliefs, experiences and outcomes differ from person to person.
Crystalji does not guarantee that any product will produce a particular spiritual, emotional, financial or personal outcome.
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6. HEALTH DISCLAIMER
Crystalji products are not intended to diagnose, treat, cure or prevent any disease, illness or medical condition.
The information provided on this website should not be considered medical, psychological, psychiatric, therapeutic, legal or financial advice.
Our products are not a substitute for consultation with qualified healthcare professionals, licensed therapists, financial advisors or legal professionals.
If you have any medical concerns, please consult your physician before relying on any information available on this website.
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7. CUSTOMER RESPONSIBILITY
By purchasing any product from Crystalji, you acknowledge and agree that:
• Your purchase decision is made voluntarily.
• You understand that crystals, gemstones and Rudraksha are sold as natural products with traditional and cultural significance.
• You are solely responsible for how you choose to use the products after purchase.
• Crystalji does not guarantee any specific results, experiences or outcomes from the use of its products.
You agree that your use of any product is entirely at your own discretion and responsibility.
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8. ACCEPTANCE OF TERMS
By continuing to browse or use this website, creating an account or placing an order, you expressly agree to be bound by these Terms & Conditions and all other policies published on this website.
If you do not agree with any provision of these Terms, you should discontinue using this website immediately.
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9. PRICING
All prices displayed on the Crystalji website are listed in Indian Rupees (INR) unless otherwise stated.
While we strive to ensure accurate pricing, typographical errors, technical issues or system errors may occasionally occur. Crystalji reserves the right to correct any pricing or product information errors without prior notice.
If an order has been placed at an incorrect price due to such an error, Crystalji reserves the right to cancel the order and issue a full refund for the amount paid.
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10. ORDERS
Placing an order on our website constitutes an offer to purchase a product. An order shall be deemed accepted only after payment is successfully received (where applicable), verification is completed and the order is confirmed by Crystalji.
Crystalji reserves the right to refuse, reject, limit or cancel any order at its sole discretion, including but not limited to the following situations:
• Product is unavailable or out of stock.
• Incorrect pricing or product information.
• Payment authorization failure.
• Suspected fraudulent or suspicious activity.
• Violation of these Terms & Conditions.
• Incorrect or incomplete customer information.
• Any reason necessary to protect the interests of Crystalji or its customers.
If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our Refund Policy.
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11. PAYMENTS
Crystalji accepts payments through secure payment methods made available during checkout.
Orders will only be processed after successful payment confirmation.
Crystalji does not store your complete debit card, credit card or banking credentials. Payments are processed through authorized payment service providers.
Customers are responsible for ensuring that the payment information provided during checkout is accurate and authorized.
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12. FRAUD PREVENTION
Crystalji reserves the right to verify customer identity, billing details, shipping information or payment information before processing an order.
Orders suspected of fraudulent activity, unauthorized transactions, chargeback abuse or misuse of payment systems may be cancelled without prior notice.
Where required, Crystalji may request additional verification documents before dispatching an order.
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13. SHIPPING & DELIVERY
Orders are processed within the time period mentioned in our Shipping Policy.
Estimated delivery timelines are provided for convenience only and are not guaranteed.
Delivery may be delayed due to courier operations, public holidays, weather conditions, natural disasters, government restrictions, customs procedures, strikes or other events beyond our reasonable control.
Crystalji shall not be liable for delays caused by third-party logistics providers or circumstances outside its control.
Risk of loss or damage to products passes to the customer upon successful delivery to the shipping address provided during checkout.
Customers are responsible for providing a complete and accurate delivery address.
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14. INTERNATIONAL ORDERS
International orders may be subject to customs duties, import taxes or local regulations applicable in the destination country.
Such charges, where applicable, are the sole responsibility of the customer.
Crystalji is not responsible for delays caused by customs authorities or local government agencies.
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15. CANCELLATION OF ORDERS
Orders may be cancelled only in accordance with our Cancellation and Refund Policy.
Once an order has been packed, shipped or handed over to the courier partner, cancellation requests may not be accepted.
Crystalji reserves the right to refuse cancellation requests where permitted under applicable law.
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16. RETURNS & REFUNDS
Returns, exchanges, replacements and refunds are governed exclusively by our Refund Policy available on this website.
Customers are advised to read the Refund Policy before placing an order.
Crystalji reserves the right to reject any return or refund request that does not comply with the conditions stated in the Refund Policy.
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17. PRODUCT AVAILABILITY
All products displayed on this website are subject to availability.
Crystalji reserves the right to discontinue any product, modify specifications, update pricing or limit purchase quantities at any time without prior notice.
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18. PROMOTIONAL OFFERS
From time to time, Crystalji may offer promotional discounts, coupon codes or special offers.
Such offers:
• Are valid only for the specified duration.
• Cannot be combined unless expressly stated.
• Have no cash value.
• May be withdrawn, modified or cancelled at any time without prior notice.
Crystalji reserves the final right to interpret the terms applicable to any promotional offer.
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19. INTELLECTUAL PROPERTY
All content available on the Crystalji website, including but not limited to logos, trademarks, brand names, product images, product descriptions, graphics, videos, website design, text, icons and other materials, is the exclusive property of Crystalji or its respective licensors and is protected under applicable intellectual property laws.
No content from this website may be copied, reproduced, republished, uploaded, distributed, modified, translated, sold or commercially exploited without the prior written consent of Crystalji.
Unauthorized use of any content may result in legal action.
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20. USER CONTENT
If you submit reviews, testimonials, comments, photographs or any other content to Crystalji, you confirm that:
• The content belongs to you or you have the legal right to share it.
• The content does not violate any law or third-party rights.
• The content is not false, misleading, abusive, defamatory, obscene, discriminatory or unlawful.
By submitting such content, you grant Crystalji a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish and display such content for business, marketing and promotional purposes.
Crystalji reserves the right to edit, refuse or remove any user-generated content at its sole discretion.
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21. THIRD-PARTY LINKS
This website may contain links to third-party websites, payment gateways or external services for customer convenience.
Crystalji does not own, operate or control such third-party websites and shall not be responsible for their content, services, policies, availability or practices.
Your interaction with any third-party website shall be governed by the respective third party's terms and policies.
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22. DISCLAIMER OF WARRANTIES
Crystalji provides this website and its products on an "as is" and "as available" basis to the maximum extent permitted by applicable law.
While we strive to maintain accurate information and uninterrupted website availability, Crystalji makes no express or implied warranties regarding:
• Continuous or uninterrupted operation of the website.
• Accuracy or completeness of website content.
• Availability of products.
• Freedom from technical errors, viruses or interruptions.
Crystalji does not warrant that the use of its products will produce any particular spiritual, emotional, personal, financial or other outcome.
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23. LIMITATION OF LIABILITY
To the fullest extent permitted under applicable law, Crystalji, its owners, directors, employees, affiliates, representatives and business partners shall not be liable for any direct, indirect, incidental, consequential, special, exemplary or punitive damages arising out of or relating to:
• Use or inability to use this website.
• Purchase or use of any Crystalji product.
• Delays in delivery.
• Product misuse.
• Customer expectations regarding spiritual or traditional beliefs.
• Technical interruptions.
• Third-party payment gateway failures.
• Courier delays.
• Force majeure events.
In any event, Crystalji's total liability arising out of any claim shall not exceed the amount actually paid by the customer for the product giving rise to such claim, except where a greater liability is required under applicable law.
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24. CUSTOMER RESPONSIBILITY
Customers are solely responsible for determining whether any Crystalji product is suitable for their intended purpose.
Any decisions, actions or outcomes resulting from the purchase or use of Crystalji products remain the sole responsibility of the customer.
Customers are encouraged to exercise their own judgment before relying upon any traditional, cultural or spiritual information available on this website.
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25. INDEMNIFICATION
You agree to indemnify, defend and hold harmless Crystalji, its owners, employees, affiliates, representatives and business partners from and against any claims, liabilities, damages, losses, legal proceedings, penalties, costs and expenses (including reasonable legal fees) arising out of or relating to:
• Your misuse of this website.
• Your violation of these Terms & Conditions.
• Your violation of any applicable law.
• Your infringement of the rights of any third party.
• Any claim arising from information or content submitted by you.
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26. NO WAIVER
Failure by Crystalji to enforce any provision of these Terms & Conditions shall not be considered a waiver of any right or provision.
Any waiver shall be effective only if made in writing by an authorized representative of Crystalji.
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27. SEVERABILITY
If any provision of these Terms & Conditions is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.
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28. FORCE MAJEURE
Crystalji shall not be held responsible or liable for any delay, interruption or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, fires, pandemics, epidemics, war, terrorism, civil unrest, government actions, internet failures, power outages, cyber-attacks, strikes, transportation disruptions, courier delays or any other force majeure event.
During such events, Crystalji reserves the right to suspend, delay or cancel affected orders without incurring any liability.
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29. ELECTRONIC COMMUNICATIONS
By using the Crystalji website or communicating with us electronically, you consent to receive communications from Crystalji through email, SMS, WhatsApp, telephone or other electronic means regarding your orders, account, promotional offers, service updates and other important notifications.
You agree that such electronic communications satisfy any legal requirement that communications be in writing.
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30. GOVERNING LAW
These Terms & Conditions and any dispute arising out of or relating to the use of this website, the purchase of products or any services provided by Crystalji shall be governed and interpreted in accordance with the laws of India.
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31. JURISDICTION
Any dispute, claim or legal proceeding arising from or relating to these Terms & Conditions, the use of this website or any purchase made through Crystalji shall be subject to the exclusive jurisdiction of the competent courts located in Jabalpur, Madhya Pradesh, India, unless otherwise required by applicable law.
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32. DISPUTE RESOLUTION
Before initiating any legal proceedings, customers are encouraged to contact Crystalji's customer support to seek an amicable resolution.
Both parties agree to make reasonable efforts to resolve any dispute through mutual discussion and good-faith negotiations before pursuing legal remedies, wherever legally permissible.
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33. ASSIGNMENT
Crystalji may assign, transfer or delegate its rights and obligations under these Terms & Conditions without prior notice.
Customers may not assign or transfer any rights or obligations arising under these Terms without the prior written consent of Crystalji.
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34. ENTIRE AGREEMENT
These Terms & Conditions, together with our Privacy Policy, Refund Policy, Shipping Policy, Disclaimer and any other policies published on this website, constitute the complete agreement between Crystalji and the customer regarding the use of this website and the purchase of products.
These Terms supersede any prior oral or written communications relating to the same subject matter.
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35. MODIFICATION OF TERMS
Crystalji reserves the right to update, modify or replace these Terms & Conditions at any time without prior notice.
Updated Terms shall become effective immediately upon publication on this website unless otherwise stated.
Customers are encouraged to review these Terms periodically. Continued use of the website following any changes shall constitute acceptance of the revised Terms.
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36. CONTACT INFORMATION
If you have any questions, concerns or requests regarding these Terms & Conditions, you may contact us using the details provided on our Contact Us page.
Business Name:
Crystalji
Email:
[Your Official Email]
Phone / WhatsApp:
[Your Official Contact Number]
Business Address:
[Your Registered Business Address]
Website:
www.crystalji.com
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37. ACCEPTANCE
By accessing this website, creating an account or placing an order with Crystalji, you acknowledge that you have read, understood and agreed to these Terms & Conditions in their entirety.
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38. ACCOUNT SECURITY
If you create an account on the Crystalji website, you are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your account.
You agree to notify Crystalji immediately if you become aware of any unauthorized access or suspected security breach relating to your account.
Crystalji shall not be liable for any loss arising from your failure to protect your account credentials.
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39. ACCURACY OF INFORMATION
Customers are responsible for providing accurate billing details, shipping address, contact information and any other information required to process an order.
Crystalji shall not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.
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40. EXPORT COMPLIANCE
Customers placing international orders are responsible for ensuring that the products ordered are permitted to be imported into their destination country.
Crystalji shall not be responsible for orders delayed, rejected, confiscated or returned due to customs regulations, import restrictions or local laws applicable in the destination country.
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41. WEBSITE AVAILABILITY
Crystalji makes reasonable efforts to ensure that the website remains accessible and functional.
However, we do not guarantee uninterrupted access and reserve the right to suspend, restrict or discontinue any part of the website for maintenance, upgrades, security or operational reasons without prior notice.
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42. LIMITATION ON RELIANCE
Any information, articles, blogs, guides, product descriptions or educational content published on the Crystalji website is provided solely for general informational and educational purposes.
Customers should exercise their own judgment before relying on such information.
Crystalji shall not be responsible for any decisions or actions taken based on information available on this website.
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43. COMPLIANCE WITH APPLICABLE LAWS
Customers agree to use this website and purchase products only in accordance with all applicable laws and regulations.
Customers shall not use Crystalji products or services for any unlawful, fraudulent or prohibited purpose.
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44. RESERVATION OF RIGHTS
Any rights not expressly granted under these Terms & Conditions are reserved by Crystalji.
Failure to exercise or enforce any right shall not constitute a waiver of that right.
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45. SURVIVAL
Any provisions of these Terms & Conditions which by their nature are intended to survive termination, including but not limited to Intellectual Property, Limitation of Liability, Indemnification, Governing Law, Jurisdiction and Dispute Resolution, shall continue to remain in effect even after termination of your use of this website.
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46. HEADINGS
The section headings used in these Terms & Conditions are provided solely for convenience and shall not affect the interpretation of any provision.
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47. CUSTOMER ACKNOWLEDGEMENT
By placing an order with Crystalji, you acknowledge that:
• You have read and understood these Terms & Conditions.
• You have read the Privacy Policy, Shipping Policy, Refund Policy and Disclaimer available on this website.
• You understand that natural gemstones, crystals and Rudraksha may vary in colour, shape, size, texture and natural characteristics.
• You understand that any references to spiritual, cultural or traditional beliefs are provided for informational purposes only and do not constitute guarantees of any outcome.
• You voluntarily choose to purchase and use Crystalji products at your own discretion.
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48. FINAL PROVISION
If any provision of these Terms & Conditions is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.
These Terms & Conditions shall remain binding upon both Crystalji and the customer to the fullest extent permitted by law.
Thank you for choosing Crystalji.