Refund policy
Refund, Return & Cancellation Policy
At Crystalji, we are committed to providing authentic, high-quality natural crystals, gemstones, Rudraksha, crystal jewellery and spiritual wellness products. Every product is carefully inspected and securely packed before dispatch.
As our products are made from natural materials, slight variations in colour, size, shape, texture, inclusions and patterns are natural characteristics and are not considered manufacturing defects.
By placing an order with Crystalji, you acknowledge that you have read, understood and agreed to this Refund, Return & Cancellation Policy.
1. Order Cancellation
Orders may be cancelled only before they are processed or dispatched.
Once an order has been packed, shipped or handed over to our courier partner, cancellation requests cannot be accepted.
Crystalji reserves the right to cancel any order due to product unavailability, pricing errors, payment verification issues, suspected fraudulent activity or any unforeseen operational reason. If payment has already been received, the eligible amount will be refunded to the original payment method.
2. Mandatory Parcel Opening Video
To protect both our customers and our business from fraudulent claims, an uncut parcel opening video is mandatory for any return, replacement or refund request.
The video must:
• Start before opening the sealed parcel.
• Clearly show the parcel from all sides.
• Clearly display the shipping label.
• Record the complete unpacking process without any cuts, pauses or edits.
• Clearly show all products received and their condition.
This video is mandatory for claims relating to:
• Damaged product.
• Wrong product received.
• Missing item(s).
• Manufacturing defect visible at the time of delivery.
Requests submitted without a clear and continuous parcel opening video may not be eligible for return, replacement or refund, except where otherwise required under applicable law.
3. Return & Replacement Eligibility
If a refund is approved, the eligible refund amount will be credited to the original payment method within 7–14 working days.
Return or replacement requests will only be accepted if:
• The product received is damaged during transit.
• A wrong product has been delivered.
• The product has a manufacturing defect.
• The order is incomplete or any item is missing.
All requests must be reported within 48 hours of delivery.
To process your request, please provide:
• Order Number.
• Uncut parcel opening video.
• Clear photographs of the product.
• Brief explanation of the issue.
Crystalji reserves the right to inspect the evidence before approving any return, replacement or refund request.
4. Non-Returnable Products
Returns, replacements or refunds will not be accepted for:
• Change of mind after purchase.
• Personal preference regarding colour, shape, size or appearance.
• Natural variations found in genuine crystals, gemstones or Rudraksha.
• Products damaged due to misuse, improper handling or accidental damage after delivery.
• Used or worn products.
• Customized or personalised products.
• Products returned without prior approval.
• Claims submitted after the reporting period.
• Claims submitted without the required parcel opening video, except where applicable law provides otherwise.
5. Natural Product Disclaimer
Crystalji specializes in genuine natural crystals, gemstones and Rudraksha.
Every crystal and gemstone is unique. Minor variations in colour, texture, inclusions, transparency, polish, weight and size are natural characteristics and should not be considered defects.
Product photographs are provided for reference purposes only. Due to natural variations, lighting conditions and screen settings, the actual product received may differ slightly from the images displayed on the website.
6. Refund Process
Once the returned product is received and inspected, Crystalji will notify you regarding the approval or rejection of your request.
If approved, the refund will be processed to the original payment method used during purchase.
Refunds generally reflect within 5–10 business days depending on your bank or payment provider.
7. Replacement Policy
Where applicable, Crystalji may offer a replacement instead of a refund.
Replacement requests are subject to stock availability.
If the original product is unavailable, Crystalji may provide a similar product of equivalent value or process a refund where appropriate.
8. Shipping Charges
Shipping charges, express delivery charges, customs duties, taxes and other service fees are generally non-refundable unless the return is due to an error on the part of Crystalji or where required under applicable law.
9. Right to Reject Claims
Crystalji reserves the right to refuse any return, replacement or refund request if:
• The request does not comply with this Policy.
• False, misleading or fraudulent information has been provided.
• The product has been used, altered or damaged after delivery.
• Required evidence is incomplete or unavailable.
10. Limitation of Liability
Crystalji's liability under this Policy shall be limited to the replacement or refund of eligible products in accordance with this Policy, subject to applicable law.
11. Contact Us
For any return, replacement or refund request, please contact us:
Email: support@crystalji.com
Phone / WhatsApp: +91-9713103073
Address: Crystalji, Adarsh Colony, Main Road, Adhartal, Jabalpur, Madhya Pradesh 482004
Website: www.crystalji.com
12. Changes to this Policy
Crystalji reserves the right to update or modify this Refund, Return & Cancellation Policy at any time without prior notice. The latest version published on this website shall apply to all future purchases.